www.doxarun.com is owned and operated by DOXARUN Aps.
VAT no. 36 94 53 38 (hereinafter "DOXA" or www.doxarun.com”)

DOXA Run ApS
Hans Tavsens gade 17, 4. th
2200 Copenhagen N
Denmark

These terms and conditions apply to purchase of goods on www.doxarun.com for delivery in Denmark and worldwide.

Acceptance of credit cards
At www.doxarun.com we accept PayPal, MobilePay and the following creditcards:
- VISA/Dankort
- VISA
- VISA Electron
- Maestro
- MasterCard
- MasterCard Debit
We pay the creditcard fee on all online orders.

Acknowledgement of receipt of order and order confirmation
When you order an item from us, you will receive a acknowledgement (order confirmation) of our receipt of your order.  However, there is first entered into a binding purchase agreement, when you have received an order confirmation from us.

Shipping terms
Shipping within Denmark: Freight from DKK 39
Free shipping within 1-2 working days to GLS parcel shop on orders above DKK 500
All orders are shipped with GLS

Shipping within the EU: Freight from EUR 8
Free shipping within 2-3 days on orders above EUR 150
All orders within the EU are shipped with UPS Standard

Shipping to Norway or Switzerland: Freight from EUR 16
Free shipping within 2-3 days on orders above EUR 200
All orders to Norway and Switzerland are shipped with UPS Standard

Shipping within the United States: Freight EUR 20
Free shipping within 3-6 days on orders above EUR 200
All orders to United States are shipped with UPS Standard

Shipping to the rest of the World: Freight from EUR 30
Free shipping within 3-6 days on orders above EUR 250
All orders to the rest of the World are shipped with UPS Standard

NOTE: We reserve the right to cancel an order if freight costs to remote areas exceed a certain size.

Local taxes
Import duties, taxes and charges are not included in the item price or shipping charges. These chargers are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.

Non EU customers
All prices are including Danish VAT. If you are a customer outside the EU you are not subjected to Danish VAT. The VAT (20%) will automatically be deducted when you choose your country at the checkout. 

30 days of return
When you shop online at www.doxarun.com you have 30 days to cancel, where you can inform us that you regret your purchase and then return your item(s) to us. Some items are not covered by this right and it will appear in the ordering process. Right runs from the day you receive the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday.  In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period is from the receipt of the last item.

Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate. To exercise the return right, you should make a unequivocal statement by email within 30 days of receipt of goods.

Shipments do not include a return label and return shipping costs are the responsibility of the customer.

Returns
To return a purchase, your items must meet the following conditions:
- Be returned within 30 days of your delivery date
- Be in it's original condition, neither worn nor washed
- Be returned in the original packaging/polybag and with all original tags still attached (unless faulty)

To complete a safe and convenient return, please follow these simple steps:
1. Complete the return form you received together with your purchase, place it inside the parcel together with the item(s) you wish to return
2. Place  a copy of your order confirmation inside the parcel
3. Please write with big letters "RETURN PARCEL" outside the box/parcel to avoid custom charges
4. Please send the package to:

REMEMBER - you should make make sure that the goods are securely wrapped. You have the responsibility of the package/goods until we receive it. So keep postal receipt and tracking number. We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return within 30 days.

Refunds
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase. The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
NOTE: You may loose your purchase amount, in hole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled the goods otherwise that was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

Return right on used items
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into "eyesight", which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way so you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale. 

Complaints - if there is something wrong with the product
Your purchase of covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect it not caused by an incorrect use of the product or other injurious behavior.

In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. We will always suggest to contact us and solve any complaints but in case there is an dispute we can't solve. We refer to the EU commission's home page - Online Dispute Resolution - http://ec.europa.eu/consumers/odr/

You must contact us within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complaint by contacting us via mail: webshop@doxarun.com. Depending on the specific situation, you will receive further instructions.