HOW TO HANDLE
RETURNS & REFUND
Returns & Refund
30 days of return
When you shop online at www.doxarun.com you have 30 days to cancel, where you can inform us that you regret your purchase and then return your item(s) to us. Some items are not covered by this right and it will appear in the ordering process. Right runs from the day you receive the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period is from the receipt of the last item.
Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate. To exercise the return right, you should make a unequivocal statement by email within 30 days of receipt of goods.
Shipments do not include a return label and return shipping costs are the responsibility of the customer.
To return a purchase, your items must meet the following conditions:
- Be returned within 30 days of your delivery date
- Be in it's original condition, neither worn nor washed
- Be returned in the original packaging/polybag and with all original tags still attached (unless faulty)
To complete a safe and convenient return, please follow these simple steps:
1. Complete the return form you received together with your purchase, place it inside the parcel together with the item(s) you wish to return
2. Place a copy of your order confirmation inside the parcel
3. Please write with big letters "RETURN PARCEL" outside the box/parcel to avoid custom charges
4. Please send the package to:
att. DOXA RUN