HOW TO HANDLE

RETURNS & REFUND

Returns & Refund

30 days of return
When you shop online at www.doxarun.com you have 30 days to cancel, where you can inform us that you regret your purchase and then return your item(s) to us. Some items are not covered by this right and it will appear in the ordering process. Right runs from the day you receive the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday.  In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period is from the receipt of the last item.

Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate. To exercise the return right, you should make a unequivocal statement by email within 30 days of receipt of goods.


Free returns:
To return a purchase, your items must meet the following conditions:
- Be returned within 30 days of your delivery date
- Be in it's original condition, neither worn nor washed
-
Be returned in the original packaging/polybag and with all original tags still attached (unless faulty)

To complete a safe and convenient return free of charge, please follow these simple steps:
1. Complete the return form you received together with your purchase, place it inside the parcel together with the item(s) you wish to return
2. Place  a copy of your order confirmation inside the parcel
3. Please write with big letters "RETURN PARCEL" outside the box/parcel to avoid custom charges
4. Attach the pre-paid label on top of the parcel and return to your nearest delivery point
5. If you are Danish - please return your parcel to the nearest GLS delivery point
6. If you are International - please return your parcel to the nearest DHL delivery point

REMEMBER - you should make make sure that the goods are securely wrapped. You have the responsibility of the package/goods until we receive it. So keep postal receipt and tracking number. We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return within 30 days.

Please send the package to:

DOXA Run ApS
Link Logistics
Vesterballevej 13
7000 Fredericia
Denmark
Att. RETURNS/DOXA


Refunds
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase. The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
NOTE: You may loose your purchase amount, in hole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled the goods otherwise that was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.


Return right on used items
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into "eyesight", which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way so you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale. 


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